Refund policy
Right of Withdrawal
A. Withdrawal Instruction
Introduction
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., letter, email, or fax). You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for additional costs resulting from choosing a delivery method other than the standard delivery), without undue delay and at the latest within fourteen days from the day we receive your withdrawal notice.
We may deduct an amount for any diminished value of the goods resulting from handling beyond what is necessary to inspect their condition, properties, or functionality.
The reimbursement will be made using the same payment method you used in the original transaction, without any fees for you. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent the goods, whichever is earlier.
You must return the goods immediately, and in any event no later than fourteen days from the day you communicated your withdrawal. The deadline is met if you send back the goods before the period of fourteen days expires.
You bear the direct cost of returning the goods. You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to inspect the condition, properties, or functioning of the goods.
Exclusion or Premature Expiration
The right of withdrawal does not apply to consumers who are not residents of European Union Member States and whose residence or delivery address is outside the EU.
Connected / Financed Contracts
If the purchase contract is financed, you are also released from the loan agreement, provided both contracts are economically linked (e.g., if we are also the lender).
General Notes
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Please avoid damaging or contaminating the goods. Return the goods preferably in their original packaging with accessories.
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Use protective outer packaging if necessary.
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Do not send the goods back postage unpaid.
B. Sample Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it:
To:
farfromlove GmbH
Carl-von-Linde-Straße 12
85716 Unterschleißheim, Germany
Email: support@farfromlove.com
Hereby I/we () withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on () ____________ / received on () ____________
Name of consumer(s): ________________________________________
Address of consumer(s): _____________________________________
Signature of consumer(s) (only if notified on paper): ______________________
Date: ______________________
(*) Delete as appropriate